Frequently Asked Questions

How do I buy online from RealParts?:
There are two ways to complete a webstore purchase from us. You can either checkout as a guest, or register an account. Simply add the items you wish to purchase to your cart, go to checkout, select whether to register and account or checkout as a guest, complete your address details and make payment on the one page checkout. If you wish to create an account prior to purchasing, click the 'login' link on the top right hand of the homepage, and select 'create an account'. No payment details are held within accounts. Registering an account will allow you to create a wishlist, store addresses, view current order status and previous order history. If you checkout as a guest, none of these features are available.

Please note: If you register an account, and subsequently attempt to checkout as a guest using the same email address, you will be required to login, as your email address is already assigned in the store.

Is there a minimum order?:
Yes, there is a minimum order of $15 'goods value' on all orders.

What payment methods do you accept?:
We accept Visa, Mastercard, Paypal and Bank Deposit via our secure checkout for all Australian orders (Amex and Discover Card Holders can also pay via Paypal). All items and shipping costs are displayed in Australian Dollars, and are inclusive of GST. Realtone Music Aus Pty Ltd will appear on cardholder statements for any transactions through this website. Realtone Music (Aus) Pty Ltd reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.

For Australian direct credit payments for good purchased on RealParts, please make payment to the following account. Once monies have been received your order will be dispatched.

Realtone Music Aus Pty Ltd
National Australia Bank
BSB : 084-620
Account Number : 84-143-3919

When do you process credit card and paypal payments? :
At the time of the goods being ordered.

Do your prices include GST?:
The prices listed on the RealParts website are the prices you will be charged, these prices are GST inclusive for Australia.

Do you make custom pickguards?:

We get asked this a lot. We do not offer a custom pickguard manufacturing service, or modifications to existing pickguards. If you are in need of a custom pickguard to suit your specifications, we recommend you talk to a luthier/repairer in your area.

Can you fix my guitar for me, do modifications, quote me on resprays etc etc etc...
We only supply parts for guitars. We don't offer in-house tech or repair services.

Shipping: see this link here

Pricing: Our pricing is constantly reviewed so that we may offer the most up to date prices available, however prices can change daily from suppliers. The price listed at the time you place the order is the price you will be charged (errors excepted).

Deliveries outside of Australia:
We no longer process orders for overseas delivery under any circumstances.

Refunds and Returns: see this link here