Contact Information
LATEST UPDATES
We will be closed the 25th to 30th September, as we have updates happening on the webstore, plus warehouse stocktake. Due to the logistics and nature of these updates, we won't be taking any orders during this period.
We aim to be operational again by October 1st. Thanks for your patience.
Important: Due to the global pandemic, we are experiencing supplier shortages and freight delays on the majority of out of stock parts. For this reason, we are currently unable to give any ETA's on out of stock products.
Changes to orders: Due to the large volume of orders we process, we work quickly to dispatch shipments. Additions or changes to orders once placed are not always possible.
Instrument specific enquiries: We are not a provider of 'in house' repair/tech services, and only deal in parts supply. If you have an 'instrument specific' query, or are attempting modifications, we recommend you talk to a luthier/repairer in your area.
Quick Links
FAQ : click here
Order Status: click here
Shipping Information: click here
Returns: click here
Our Details
Company Name: Realtone Music (Aus) Pty Ltd
General Enquiries: Please use the contact form above.
Office Hours: Monday to Friday: (excluding public holidays). Times are AEST for QLD (no daylight saving).
Monday : 9am to 4pm
Tuesday : 9am to 4pm
Wednesday : 9am to 4pm
Thursday : 9am to 3pm
Friday : 9am to 2pm (closed last Friday of every month for stocktake)
Saturday : Closed
Sunday : Closed
Mailing Address: Realtone Music Aus Pty Ltd, PO Box 1390, Coolum Beach, QLD 4573, Australia
Please Note: Due to the large number of orders we process, we have a closed door policy. Warehouse and Office are not open to the public.
ACN No: 162 454 551
