Contact Us

Contact Information


Important: Due to the large volume of orders we process, we work quickly to dispatch shipments. Additions or changes to orders once placed are not always possible.

Instrument specific enquiries: We are not a provider of 'in house' repair/tech services, and only deal in parts supply. If you have an 'instrument specific' query, or are attempting modifications, we recommend you talk to a luthier/repairer in your area.

Quick Links

FAQ : click here
Order Status: click here
Shipping Information: click here
Returns: click here

Our Details

Company Name: Realtone Music (Aus) Pty Ltd

General Enquiries: Please use the contact form above.

Office Hours: Monday to Friday: (excluding public holidays). Times are AEST for QLD (no daylight saving).

Monday : 9am to 4pm
Tuesday : 9am to 4pm
Wednesday : 9am to 4pm
Thursday : 9am to 3pm
Friday : 9am to 2pm
Saturday : Closed
Sunday : Closed

Mailing Address: Realtone Music Aus Pty Ltd, PO Box 1390, Coolum Beach, QLD 4573, Australia

Please Note: Due to the large number of orders we process, we have a closed door policy. Warehouse and Office are not open to the public.

ACN No: 162 454 551

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