Are you emailing us about your order status? : If yes, please read below.
All orders dispatched via standard or express post are trackable. When your order is dispatched, you will receive a shipment confirmation email to your nominated email address which contains your tracking details (please also check your junk or spam if you have not received this email).
Please make note of these details, and use them to check on the whereabouts of your shipment on www.auspost.com.au. If your order delivery is attempted, and unable to be delivered, a card to collect will be left, and it will be held at a local post depot for a number of days. After this time, if you have not collected the item, it may be returned to us (at an additional charge by Australia Post). If you contact us asking about the whereabouts of your shipment, we will simply check the track details that were originally emailed as part of your shipment confirmation.
Company Name: Realtone Music (Aus) Pty Ltd
Phone: 07 5641 0466 (10.00 am to 3.00 pm AEST, Mon to Fri.)
Office Phone Hours: Monday to Friday: 10.00 am to 3.00 pm (excluding public holidays). Times are AEST for QLD (no daylight saving).
Mailing Address: Realtone Music Aus Pty Ltd, PO Box 1390, Coolum Beach, QLD 4573, Australia
Please Note: Due to the large number of orders we process, we have a closed door policy. Warehouse and Office are not open to the public.
ACN No: 162 454 551